General Manager – Pret a Manger

Starting Salary: £40,000 per annum

As a General Manager, you will be responsible for overseeing all aspects of store operations, including staffing, sales performance, financial management, and customer satisfaction. You will lead by example—motivating and inspiring your team to deliver exceptional service while driving business growth and profitability.

Key Responsibilities

• Lead and manage all store operations, including staffing, scheduling, and inventory control

• Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives

• Foster a positive, inclusive work environment by coaching, training, and developing team members

• Ensure full compliance with company policies, procedures, and health & safety regulations

• Handle customer inquiries, feedback, and complaints with professionalism and empathy

• Prepare and analyse financial reports (P&L statements, budgets, forecasts) to track performance and identify improvements

• Collaborate with cross-functional teams (e.g. marketing, supply chain) to deliver company initiatives and achieve business goals

Skills & Experience

• Proven leadership experience within the hospitality industry

• Strong interpersonal and communication skills, with the ability to motivate diverse teams

• Excellent organisational and problem-solving abilities

• High attention to detail and strong commercial awareness

Pret Behaviours

We look for individuals who demonstrate:

• Passion

• Clear Communication

• Team Working

• Great Execution

• Openness to Change

• Business Sense

• Realising Potential

• One Pret

• Thoughtful Leadership

About Us

Pret a Manger is a globally recognised fast-casual brand known for fresh, natural ingredients and outstanding customer experiences. Our food is handmade in-shop throughout the day, and unsold items are donated to charity. We serve 100% organic coffee, and our Coffee Fund supports the next generation of farmers.